How can I place an order? Simply call us on +44 07950 620143. Our lines are open five days a week, Monday – Friday from 10am – 6pm. Or visit our website www.rusansarees.com and buy online from our current range, 24 hours a day and 7 days a week.
Do I receive confirmation once I have placed an order? Once your details are confirmed, we will acknowledge your payment via e-mail for internet orders, and for phone orders you will be advised of an order number.
What if I don't receive my parcel? If you do not receive your goods after 30 working days you should call our enquiry line on +44 7950620143 and we will be happy to assist you. Make sure you have your customer membership number or order reference number to hand or send an email to info@rusansarees.com. It may be that an item is missing and our dispatch department has not been able to contact you therefore causing a delay in dispatch. If your card is not registered to your billing address extra security checks are carried out which may also cause a delay. If however our records show that the parcel has been signed for at your address then a claim must be made through the couriers. They will forward a written form which will need to be filled and returned in order to claim for goods.
Please allow an extra 5 working days before querying your order. Email us at info@rusansarees.com with the date your order was placed, your reference number for each order, your full name, billing address and phone number. Alternatively, you can call Customer Services between 10am – 6pm on week days (excluding UK bank holidays).
UK customers: 07950620143 (calls charged at local rate)
United States customers: +44 7950 620143 (calls charged at local rate)
International customers: +44 7950 620143 (calls charged at local rate)
European customers: +44 7950 620143 (calls charged at local rate)
