How long does it take to deliver? We aim to dispatch goods within 20-30 working days of receipt. Delivery timings are between 8am to 6pm. Signature will be required on delivery. If you have not received your order within 30 working days please contact Rusan Sarees on 07950620143 with your order number or send an email to info@rusansarees.com
UK delivery times. We aim to deliver within the time scale of 8am – 6pm within 20-30 working days of when ordered. A signature is requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to deliver 1 more time on the following working days. Please follow the instructions on the card left by the courier to arrange re-delivery. If you do not collect your goods the parcel will be returned to us, which may take up to 2/3 weeks. The delivery charge is non refundable and a further delivery request will incur fresh delivery charges.
Can you change the delivery address? Yes you are able to change residential delivery address, however the billing address should be the same address of the cardholder.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.(This does not apply to UK customers).
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
